Question 1

How do I get my stroller rental?

Accepted Answer

For Orlando International Airport (MCO), we meet you curbside at Terminal A or B — Level 1 ground transport. Just text your flight number and lane after you land. For Disney & Universal resorts, we deliver straight to your resort's bell services desk (no need to be present). For vacation homes and Airbnb / VRBO, we deliver directly to the property and text 30 minutes before arrival.

Question 2

Where do you deliver?

Accepted Answer

We deliver FREE to Walt Disney World Resorts, Universal Orlando Resorts (including Epic Universe hotels — Helios Grand, Stella Nova, Terra Luna), Orlando International Airport (MCO), and all Orlando-area vacation homes, Airbnbs, and hotels within roughly 10 miles of Disney (Lake Buena Vista, Kissimmee, Davenport, Clermont, Celebration).

Question 3

Do I need to be there for delivery?

Accepted Answer

No — for Disney & Universal resorts and most hotels, we drop your rental with bell services and you simply claim it after check-in with your name / ID. For vacation homes and MCO airport pickup you'll need to be present.

Question 4

What if my drop-off and pickup locations are different?

Accepted Answer

That's fine. On the reservation form, choose one location for delivery and a different one for return (e.g. Disney resort → MCO airport). No extra fee.

Question 5

What are the hours for the MCO airport option?

Accepted Answer

MCO curbside pickup is available 24/7. Our team meets scheduled arrivals from 6am – 11pm; for late-night flights we coordinate a specific curbside window in advance.

Question 6

What if my flight is delayed?

Accepted Answer

No problem — text us your updated arrival time and we'll adjust. We monitor flight status for every scheduled MCO pickup, so we're always there when you land.

Question 7

Can I leave the stroller with bell services overnight?

Accepted Answer

Please keep the stroller with you (in your room or locked vehicle). Bell stands have limited space and strollers left overnight are not covered by the optional insurance.

Question 8

Where exactly do you drop off strollers at Disney World resorts in Orlando?

Accepted Answer

We deliver free to every Walt Disney World resort in the Orlando area — from the Magic Kingdom monorail loop (Grand Floridian, Polynesian, Contemporary) to the Skyliner resorts (Caribbean Beach, Pop Century, Riviera) and the Animal Kingdom area (Animal Kingdom Lodge, All-Stars). We also deliver to off-site Disney-area hotels like Four Seasons Orlando, Waldorf Astoria, and Bonnet Creek. Simply leave your name with bell services and pick up at any time.

Question 9

Do you deliver to all Universal Orlando hotels in Florida?

Accepted Answer

Yes — we deliver free to every on-site Universal Orlando hotel in Orlando, Florida: Premier resorts (Portofino Bay, Hard Rock, Royal Pacific), Prime Value (Sapphire Falls, Cabana Bay), and Value (Aventura, Surfside, Dockside). We also cover all three Epic Universe hotels (Helios Grand, Stella Nova, Terra Luna) and off-site Universal-area properties within our 10-mile delivery radius.

Question 10

Where is the MCO airport stroller pickup spot in Orlando?

Accepted Answer

We meet you curbside at Orlando International Airport (MCO) Terminal A or B, Level 1 ground transportation. Text us your flight number and arrival lane after you land — our driver is typically there in under 60 seconds. No need to take a rental-car bus or walk to a rideshare lot. We track your flight in real time, so delays and early arrivals are handled automatically at no extra charge.

Question 11

How clean are your strollers?

Accepted Answer

Every stroller is fully sanitized between rentals. Seat fabric is removed and laundered with commercial-grade Ecolab detergent, canopies are hand-cleaned with a hydrogen-peroxide solution and steamed, frames / wheels / baskets are wiped with hospital-grade disinfectant, and parent consoles, cooler bags & rain covers are laundered between every rental.

Question 12

Are your strollers approved for Walt Disney World?

Accepted Answer

Yes. Our entire fleet meets Disney's park size rule of 31" wide × 52" long. City Mini Single, Mini GT Single, City Mini Double, and Mini GT Double are all Disney-compliant.

Question 13

What happens if my child gets sick or has an accident?

Accepted Answer

It happens. Call us and we'll swap the stroller for a clean one. A small $10 deep-clean exchange fee applies.

Question 14

How is your pricing different from other Orlando stroller rentals?

Accepted Answer

We're priced $5 less per tier than the largest Orlando competitor, on every stroller. Delivery to Disney, MCO, Universal and Orlando vacation homes is always FREE. Florida sales tax of 6.5% is added at checkout.

Question 15

When will I be charged?

Accepted Answer

A confirmation email is sent immediately when you submit your reservation. Payment is collected at delivery or via secure link before your rental begins.

Question 16

What is your cancellation policy?

Accepted Answer

Full refund for cancellations made 48+ hours before your rental date. Cancellations inside 48 hours are charged a minimum fee of $40 (single) or $50 (double).

Question 17

What if I need to extend my rental?

Accepted Answer

Just call or text us. We'll extend based on availability. Extensions past the original rental are billed at the daily rate.

Question 18

Can I order more than one item?

Accepted Answer

Yes — add strollers, car seats, cribs, and accessories to a single reservation. Bundle discounts apply automatically when you rent 2+ items.

Question 19

Do you offer insurance?

Accepted Answer

Optional damage / theft protection is $15 per rental. It's completely optional — we recommend it for peace of mind, especially for longer rentals or families with multiple kids.

Question 20

Why rent a stroller instead of using the park's?

Accepted Answer

Park strollers are hard plastic, don't recline, aren't padded, and can't leave the park. Our strollers have padded seats, full recline, storage, and go with you anywhere — parks, resorts, dining, parking lot to car. You'll thank us at 11pm when your child is asleep.

Question 21

How are the strollers labeled?

Accepted Answer

Every stroller has two tags: a small handlebar tag with the renter's name, dates, and a barcode (for resort verification), plus a larger placard tag on the frame that shows your chosen family name. You can request any 15-character name for the large tag (e.g. "The Smiths").

Question 22

Do you offer parent consoles / drink holders?

Accepted Answer

Yes — every single stroller includes a FREE parent console with up to 3 cup holders and a phone / keys pocket.

Question 23

Do you offer rain covers?

Accepted Answer

Yes — universal-fit rain covers are FREE with every rental (must be returned; $50 replacement fee if lost).

Question 24

Do you offer cooler bags?

Accepted Answer

Yes — insulated cooler bags are FREE with every rental (must be returned; $10 replacement fee if lost). Bring an ice pack for best results.

Question 25

Do you offer child snack trays?

Accepted Answer

Yes — snap-on snack trays with a cup holder are available for $10 on our City Mini Single and Mini GT Single strollers.

Question 26

Do you offer car seat adapters?

Accepted Answer

For safety and insurance reasons, we don't allow car seat adapters on rental strollers.

Question 27

Are your strollers the same colors as pictured?

Accepted Answer

We stock neutral colors that hold up best in the Florida sun. We can't guarantee a specific color, but every stroller is deep-cleaned and looks great.

Question 28

Are your strollers Disney World size-compliant in Orlando?

Accepted Answer

Yes. Every stroller in our Orlando fleet meets Disney World's 2025 size limit of 31 inches wide by 52 inches long. That includes our City Mini Single, Mini GT Single, City Mini Double, and Mini GT Double models. Wagons are not permitted in Disney parks, which is why we don't rent them — only park-compliant strollers that roll through every gate at Magic Kingdom, EPCOT, Hollywood Studios, and Animal Kingdom.

Question 29

Can I bring my rental stroller into Universal Studios Florida and Islands of Adventure?

Accepted Answer

Yes. All our Orlando rental strollers are permitted inside Universal Studios Florida, Islands of Adventure, and Epic Universe. They meet Universal's size policy, are slimmer than in-park molded rentals, and fit through Diagon Alley and Hogsmeade queues far more easily. Unlike Universal's park rentals, ours leave the park with you — perfect for CityWalk dinners and hotel pool time.

Question 30

What car seats do you rent?

Accepted Answer

We rent infant, convertible, and booster car seats — all cleaned, sanitized, and installed at MCO curbside if requested. Ideal for rideshare, rental cars, and airport pickup.

Question 31

How big are the cribs?

Accepted Answer

Our cribs are 54" wide × 30" deep × 36" tall when open, and fold down to just 10" wide for easy setup. Freshly laundered sheets and blankets are included.

Question 32

How hard are the cribs to set up?

Accepted Answer

About 20 seconds. They pop open, lock, and are ready to go.

Question 33

Do you install car seats at MCO Orlando airport?

Accepted Answer

Yes. Our team installs FAA-approved infant, convertible, and booster car seats directly in your rental car or rideshare at Orlando International Airport (MCO) curbside. We meet you at Terminal A or B, Level 1, and handle the installation so you're Florida road-legal before you leave the airport. This service is included free with every car seat rental at MCO.

Question 34

What if my stroller is lost or stolen at the parks?

Accepted Answer

First, ask any Cast Member or team member for help — most strollers just got moved to reorganize the parking area. If it can't be found, file a report with guest services and call us immediately. Without insurance, the replacement cost is the renter's responsibility.

Question 35

What can I do to prevent it from being lost or stolen?

Accepted Answer

Always park in approved stroller parking, lock the brake, keep the tag visible, and never leave valuables (purse, phone, wallet) in the stroller when you walk away.

Question 36

I left something in my rental — can I get it back?

Accepted Answer

Email us a description ASAP. If found, we'll ship it back to you for a flat $15 shipping fee plus postage.

Question 37

What if I have a problem during the rental?

Accepted Answer

Call or text us anytime — our number is printed on every stroller tag. A real manager (not an automated system) answers every call and we'll resolve issues immediately.

FAQs

Orders, delivery & pickup

Cleaning & safety

Pricing, payment & cancellations

Strollers, tags & accessories

Car seats & cribs

Lost, stolen & problem items

Ready to reserve your stroller?

Explore by location & product